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Frequently Asked Questions
How long does it take for my order to arrive?
Shipments within Mexico take between 3 and 5 business days once your purchase is confirmed. We will send you an email with the tracking number so you can track your package at all times. Shipping is free on all orders. 🚚
How do I know what my correct size is?
Each product includes a size guide with your foot measurement in centimeters. If you are still unsure, your first size exchange is free: just contact us via WhatsApp at (477) 379 58 93 and we will help you with the process. 📦
Can I pay in interest-free installments?
Yes. We accept interest-free monthly payments with major credit cards, as well as Apple Pay, Google Pay, Shop Pay, and other digital methods. You can see full details on our Payment Methods page.
How do I make an exchange or return?
If your size is not correct or the product did not meet your expectations, you can request an exchange or return within the first few days after receiving your order. See the step-by-step guide in How to Make an Exchange? or review our Exchange and Return Policy.
Are Manet shoes made of genuine leather?
Yes, we work with quality leather in most of our models, paying attention to every manufacturing detail. Each product page specifies the exact materials. Learn more about our process at Quality Guarantee.
Can I request an invoice for my purchase?
Of course. You can request your tax invoice after your purchase by following the steps in How to request an invoice?